Availability
LetsTalk.com makes every effort to ensure that we have a full selection and plenty of stock of the products and services our customers need. Occasionally, however, a product / service you have selected may be discontinued and no longer available from a manufacturer or service provider. Should this occur, our Customer Service department will notify you immediately (via telephone or email) with the other available options. As LetsTalk.com does not control manufacturers' delivery schedules, we regret that we cannot provide an absolute date of availability.

On our website, we only display the phones and plans that we are able to directly provide to our customers. The services we can offer in a particular area are dependent upon your billing Zip Code and the carriers with whom we have relationships in that area.

For your convenience, all of our product detail pages list product availability and approximate delivery times. Please note that while most products ship directly from the LetsTalk.com Distribution Center; some products will ship directly from our referral partners. Please see our customer service policy for more information.

Sales Tax
We are required by law to ensure that sales tax is collected, if necessary. Every state has its own rules for calculating sales tax. Depending on state, sales tax may be based on the retail value of the equipment and NOT based on the price you actually paid. For instance, the retail price of the equipment may actually be $300, but we give it FREE to you. When products are fulfilled directly by our valued referral partner, final sales tax will be determined and added to your order before shipment.

Pricing
Our prices are subject to change at any time. Unless specified otherwise, current charges for the order will only include those for the equipment, shipping and sales taxes. Charges for any service plan(s), including one time activation fees, monthly service plan charge and related taxes will be billed separately by the service provider. LetsTalk.com cannot be held responsible for inaccurate service plan description or pricing.

Despite our best efforts to keep pricing information accurate, there may be rare occasions when our pricing is outdated. We reserve the right to update our prices at any time, but will always contact you to confirm any change before you are charged or before products are shipped. We also reserve the right to refuse orders from anyone.

Billing
Products purchased from LetsTalk.com may be fulfilled / billed by LetsTalk.com or one of our valued referral partners. Unless otherwise noted, service providers will bill you directly for the service plan(s) we have initiated on your behalf (their charges would include recurring service plan charges, one time activation fees and related taxes / fees). During your contract period, your service provider will send you monthly statements reflecting your combined connection and airtime usage.

For your reference, your order confirmation and receipt will state both "current charges" and "service charges" by billing party. For questions about your LetsTalk.com bill, please contact Customer Service. If you have questions regarding monthly billing from your service provider, please contact the provider directly. Refer to our Manufacturer/Carrier page for contact information.

Rebates
If you qualify for a LetsTalk.com rebate, please follow our rebate instructions on our site and submit the rebate form along with your original receipt within the allowable time frame. Please note that all rebate checks will be mailed to the credit card billing address entered when your order is initially placed.

Payment Options
We accept Visa, MasterCard, Discover Card and American Express. At this time, we are unable to accept checks or money orders. We will require a major credit card when placing your order, even if your order total is $0. This will help us to verify your identity and protect you from false purchases made with your personal information. If your order total is $0, we will only put a $1 hold on your credit card to make sure it is a valid credit card. The $1 hold on your credit card will be released within a week.

When you place your order, an authorization / hold will be placed on your credit card / debit card. We will only bill against that authorization when the order is shipped. If the order is cancelled, that authorization / hold will be released. Each bank determines when this authorization will be released from your card, ranging from within 24 hours to 7 days later.

Special note for debit card users: While we do accept debit cards as payment, please be aware that an authorization for fund on your debit card may look like an actual charge at the time the order is placed. If you do cancel your order, please be assured that no fund was ever charged to your debit card. However, it may take a few days before the bank releases the authorized fund back to you.

We have also partnered with Bill Me Later, a third party provider of offline payment methods as an accepted payment method for many of our orders. Please read more about Bill Me Later®.

For corporate orders, we would be happy to discuss other payment arrangements with you. Please email us for Corporate Sales.

Other Ways to Buy
One of our sales representatives would be glad to assist you to place your order via the phone: They can be reached at 1-800-980-0936 .
Hours: Monday-Friday, 12 midnight to 12 midnight (3 am to 3 am EST); Saturday 12 midnight to 12 midnight PST (3 am to 3 am EST); Sunday 12 midnight to 12 midnight PST (3 am to 3 am EST).
--Calls received after hours will be answered the following day.

Back Orders
If we are aware that an item is out-of-stock at the time of your order, you will receive a backorder notification at "Checkout". You then have the option to proceed with your purchase or remove the back-ordered product from your shopping cart and select an alternate product. If you decide to place an order for a back-ordered product, we will not bill your credit card until that product is shipped to you. If we discover that an item is out-of-stock after you have placed your order, we will keep you updated (via telephone or email) on the out-of-stock status and the date we expect to have product available. As LetsTalk.com does not control manufacturers' delivery schedules, we regret that we cannot provide an absolute date of availability. If you would like to change your order, please contact Customer Service. (If you decide to change your phone or pager selection, please make sure that your new choice is still compatible with the service plan you've already selected).

Phone Upgrades (New phone without any plan)
If you want to purchase a new phone to use with your existing wireless service, we can help. Use the link in the navigation labeled "Upgrade your Phone" on our Wireless Special page and select your provider from the list.

If your provider offers contract extensions in addition to phone alone purchases you will be prompted to make your choice, otherwise you will encounter no additional prompts and the available phone models will load on the screen.

Service Upgrades (New phone with Contract Extension)
If you want to purchase a new phone to use with your existing wireless provider by extending your contract, we may be able to help. Use the link in the navigation labeled "Upgrade your Phone" on our Wireless Special page and select your provider from the list. If your provider offers Service Upgrades, you'll be prompted to make that choice.

If the only option we offer to you after you select your carrier is to purchase the phone alone, you will need to contact your carrier directly to see what their offers are.

Credit check
By signing-up for wireless service, you are asking a service provider to extend a line of credit to you. Besides your name and billing address, service providers require information such as birth date, social security number, employer name, and driver's license to evaluate your credit. LetsTalk.com encrypts this information prior to sending it to your selected carrier and does NOT share this information with other parties. This data is deleted from our database as soon as your credit check is complete.

Click here to find out more about privacy and security. If your service provider requires additional information or a deposit after the credit check, we will notify you via email. Regardless of the results of your credit check, LetsTalk.com will always give you the option of choosing from our selection of pre-paid plans. Please contact Customer Service for more details.